SocialNote Support

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SocialNote User Guides

Step-by-step help for using the features in SocialNote — what each one is for, how to use it, and a complete worked example. This is also where we post what’s changed in each update.

18 guides Last updated August 27, 2026

What’s new

New features, improvements, and fixes from every SocialNote update.

See all updates →

Everyday work

Documenting and coordinating student support day to day.

New to SocialNote? Read these three in order: Caseload Cases Service Logs

Reporting & reference

Turning your documentation into numbers you can explain and defend.

Setup & administration

For administrators configuring SocialNote for their district and staff.

How the records fit together

Each record has a distinct job. Used together, they tell the full story of coordinated support.

01 Referral Requests support or connects a student with another provider.
02 Case Organizes the concern, owner, plan, services, and follow-through.
03 Goal Defines the measurable student outcome the team is pursuing.
04 Service log Records each contact, intervention, or support delivered.

Can’t find what you need? Use Give Feedback inside SocialNote to send a question or suggestion straight to our team. We use those messages to decide which guides to write next.